Frequently Asked Questions

We currently ship orders across Ireland.

Yes. We offer free tracked shipping on every order across Ireland.

Orders are usually processed within 1–3 business days.

After dispatch, estimated delivery is usually 6–10 business days. The total estimated delivery time from placing your order is approximately 7–13 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, customs processing, severe weather or other circumstances outside our control.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

You can also use the Track Your Order page on our website.

Tirena Dublin works with selected manufacturing and fulfilment partners. Depending on product availability and logistics, orders may be dispatched from different fulfilment locations within Europe or internationally.

Tracking information can sometimes take 24–72 hours after dispatch to update.

If your tracking has not updated for more than 5 business days, please contact us at support@tirenadublin.com with your order number.

If your order has not arrived within the estimated delivery window, please check your tracking information first.

If your order remains undelivered 20 business days after dispatch, contact our customer support team. We will review the shipment and, where necessary, open an investigation with the carrier.

If a package is confirmed lost, we will offer an appropriate solution, such as a replacement or refund.

Please check around your delivery address, designated safe places, neighbours, household members or building reception.

You should also check for a delivery notice and contact the carrier directly using your tracking number.

If the package still cannot be located after 5 business days, please contact our customer support team.

If you notice an error in your address, contact us as soon as possible. We can usually update it if your order has not yet been processed or dispatched.

Once an order has already been dispatched, address changes are generally no longer possible.

Yes. You may request a return within 30 days of receiving your order, subject to the conditions in our Return and Refund Policy.

Returned items should be unused, unworn, unwashed and in the same condition in which you received them, with original tags, accessories and packaging where possible.

Email support@tirenadublin.com with your order number, the item you would like to return and the reason for your return.

Please wait for our return instructions before sending anything back.

Customers are normally responsible for return shipping costs.

If your product arrived damaged, faulty or incorrect, we will provide an appropriate solution at no additional cost to you.

No. Tirena Dublin does not charge any restocking fees for returns.

We do not currently offer direct exchanges.

If you would like a different size, colour or product, please return the original item for a refund and place a new order.

Once your returned item has been received and approved, your refund will be issued to the original payment method.

Approved refunds are processed within 14 days after we receive and approve the returned item.

Your bank or payment provider may require additional time before the refund appears in your account.

Please contact us within 14 days of delivery at support@tirenadublin.com.

Include your order number, a description of the issue and clear photos of the product and packaging where relevant.

If the issue is confirmed, we will provide an appropriate solution, such as a replacement or refund, at no additional cost to you.

Please contact us as soon as possible if you would like to cancel your order.

If the order has not yet been processed or dispatched, we can cancel it and issue a refund to your original payment method.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Please check the product description and size information provided on each product page before ordering.

If you are unsure about sizing, contact our customer support team before placing your order and we will be happy to help.

If you receive an incorrect item, please contact us within 14 days of delivery.

Send your order number and clear photos to support@tirenadublin.com and we will help resolve the issue.

Available payment methods are displayed securely at checkout and may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna or other available payment options.

Yes. Payments are processed securely through trusted third-party payment providers using encrypted payment technology.

Tirena Dublin does not store your full credit card, debit card or bank account details on our own servers.

Please check that your payment and billing details have been entered correctly.

You may also need to contact your bank or payment provider if the transaction continues to be declined.

If you still need assistance, contact us at support@tirenadublin.com.

Depending on the shipping origin, order value and applicable customs rules, an order may be subject to VAT, import duties, customs fees or carrier handling charges.

Where applicable, taxes may be collected at checkout. Charges not collected at checkout remain the responsibility of the customer.

Tirena Dublin is a curated fashion store focused on timeless, wearable pieces and a simple shopping experience.

Tirena Dublin is a trade name of Outlight Systems, registered in the Netherlands.

You can contact our customer support team at support@tirenadublin.com.

Monday–Friday: 09:00–17:00 GMT/BST
Saturday–Sunday: 09:00–13:00 GMT/BST

Our average response time is within 24 hours on business days.

For order-related questions, please include your order number.